Medical Tourism Agency

Plan your health travel in Colombia with MDE Care

As a Medical Tourism Agency in the city of Medellin, we play a key role in all phases, from recommending appropriate destinations and health care providers, making arrangements for passports, visas, flights, lodging and transportation, providing clients with a complete itinerary, from the moment of the first contact until the patient returns home.

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Our role as a Medical Travel Facilitator is dedicated to meticulously managing every aspect of our patients’ journeys. We offer dependable recommendations for top-tier clinics and medical professionals suited to the specific treatments our patients require, but beyond this, our mission extends to providing comprehensive support throughout the entire Patient Journey in Medellin, ensuring all necessary services are seamlessly integrated and accessible.

Medical tourism services

Here is a detailed description of our services:

Medical treatment information and virtual consultations

The first service we provide is designed for international patients seeking medical treatments in Medellín. This service is part of our broader mission as a specialized agency in medical tourism, focusing on delivering a well-rounded wellness experience that includes advanced medical innovation and personalized care adapted to the specific needs of each patient​​.
The service includes several key components: information and assistance before arrival about detailed medical treatment information, virtual consultation with doctors if necessary and quotation of all services.

Travel planning

MDE Care offers personalized travel planning. Understanding that each patient’s needs and medical conditions are unique, MDE Care tailors every aspect of the journey to suit individual preferences and medical requirements. This service includes visa advice, airport transfers, and accommodation, all of which are selected based on their proximity to medical facilities and suited to the specific needs of the patient and their accompanying family members.

Acquisition of policies

MDE Care believes that the acquisition of policies is a crucial service. We want to ensure that patients have appropriate insurance coverage and are aware of all regulatory requirements associated with their medical treatment abroad. This service involves assisting patients in understanding and obtaining necessary health, travel, and medical insurance policies that align with their specific needs for the duration of their stay in Medellín. It is a requirement to have a Travel Health Insurance (by your local provider or we as an Agency of Medical Tourism can provide you one) and in some cases it will be necessary to get a Complications Policy (depending on the treatment).

Assignment of a patient assistant / personalized information and support throughout the trip

MDE Care enhances the medical travel experience by assigning a dedicated Patient Assistant to each client, ensuring personalized and continuous support throughout their medical journey. This Patient Assistant acts as a primary point of contact, providing guidance, support, and advocacy from pre-arrival preparations through to post-treatment and return home. They are responsible for coordinating all medical appointments, handling documentation, and facilitating communication between the patient and medical staff.

Airport pick up and drop off

Upon arrival at the airport in Medellín, patients are greeted by a friendly and professional MDE Care representative who ensures a warm welcome. This service is designed to eliminate any travel-related stress upon entering a new country. The representative assists with luggage, guides patients and their companions through the airport, and provides comfortable and private transportation directly to their accommodation or medical facility.

Accomodations

MDE Care’s accommodation service is tailored to enhance the comfort and convenience of medical travelers during their stay in Medellín. Recognizing that a supportive and relaxing environment is crucial for recovery, MDE Care as a Medical Tourism Agency meticulously selects accommodations that meet the specific needs of our clients. Options range from luxury hotels to serviced apartments, all chosen for their proximity to medical facilities, cleanliness, safety, and accessibility features.

Services on special dietary food

MDE Care recognizes the importance of nutrition in the healing and recovery process, especially for medical travelers who may be away from the comforts of home. To cater to this need, we offer specialized services focused on providing special dietary food that aligns with the specific health requirements and dietary restrictions of our clients. Whether a patient needs low-sodium meals for heart health, gluten-free options for celiac sufferers, or have vegetarian or kosher preferences, we will give you some local supplier´s options that can ensure that these needs are met with the utmost care and precision.

Bilingual personnel and translations

MDE Care recognizes the importance of clear communication in medical settings, especially when patients are navigating the complexities of treatment in a foreign country. To address this, our Medical Tourism Agency offers the service of bilingual personnel and translation assistance. This service ensures that all patients, regardless of their native language, can communicate effectively with healthcare providers, reducing misunderstandings and enhancing the overall quality of care.

Coordination on medical appointments and lab exams

MDE Care meticulously orchestrates the coordination of medical appointments and lab exams, ensuring that every aspect of a patient’s medical schedule is seamlessly integrated into their treatment plan. This coordination service includes scheduling all necessary consultations, diagnostic tests, and follow-up visits with precision. MDE Care liaises directly with medical facilities and specialists to secure timely appointments that align with the patient’s treatment timeline, reducing wait times and avoiding scheduling conflicts.

Transportation for medical appointments and medical treatments

MDE Care provides meticulously organized transportation services for medical appointments and treatments, ensuring that patients experience timely and stress-free transit during their stay in Medellín. This service is essential, especially for those recovering from procedures or in need of prompt and reliable transportation to and from various healthcare facilities. MDE Care arranges for private vehicles that are comfortable and suit the specific mobility needs of the patient, whether it involves additional space for wheelchairs or other medical equipment.

Nursing services

MDE Care’s comprehensive service offering includes the provision of nurse escorts for surgeries when needed, ensuring that patients receive the highest level of care and support during their medical procedures. It is important to know that many procedures in Colombia would require by law a companion in order to be held. Post-surgery, they assist with recovery processes, helping with mobility, monitoring recovery, and facilitating communication between the patient and medical personnel.

Medical treatment: admission, treatment, discharge

MDE Care offers a comprehensive service package that encompasses every phase of the medical treatment process, from admission through to treatment and discharge. This service is designed to ensure that all logistical, medical, and personal needs are met seamlessly and efficiently. This thorough approach ensures that patients feel fully supported at every stage of their medical journey, allowing them to focus solely on their recovery and health.

Virtual or on-site consultation with a general practitioner

MDE Care understands the importance of accessible and versatile medical consultations, in case there is any discomfort or need of assistance, not necessarily related with the medical treatments, during the recovery process when specialists may not be available. That’s why we offer both virtual and on-site consultations with general practitioners. This service ensures that patients can receive medical advice and assessments in a manner that suits their comfort and needs, especially when mobility is a concern or when initial assessments are needed quickly.

Follow-up post-discharge

MDE Care’s dedication to comprehensive patient care extends beyond the hospital stay with their meticulous follow-up post-discharge service. Recognizing the importance of continuity in medical care, MDE Care ensures that each patient receives ongoing support and monitoring after they have been discharged from the hospital. This service includes scheduling follow-up appointments with the appropriate specialists to monitor the patient’s recovery progress, manage with the medical facilities any complications, and adjust treatments if necessary.

Tours and tourist activities

MDE Care as a Medical Tourism Agency, enhances the patient’s experience by offering a wide range of tours and tourist activities, allowing patients and their companions to enjoy the rich cultural and scenic beauty of Medellín and its surroundings. This service is thoughtfully designed to complement the medical recovery process, offering activities that are relaxing, stress-relieving, and tailored to fit the medical recommendations and physical capabilities of the patients.

Information on local cuisine and attractions

MDE Care goes beyond the medical aspect of travel to enrich the cultural experience of patients by providing detailed information on local cuisine and attractions in Medellín. Understanding that an integral part of the healing process involves enjoying new experiences, Our Medical Tourism Agency equips patients and their companions with insights and recommendations on where to dine and what to visit during their stay.

Follow-up at home

MDE Care extends its comprehensive support to patients even after they return home through its diligent Follow-Up at Home service. Recognizing that recovery can continue long after patients leave the medical facility, MDE Care ensures that they remain supported during this critical phase. This service involves scheduling follow-up virtual consultations with healthcare providers to monitor the patient’s progress and address any complications that might arise post-treatment.

Closing process and satisfaction evaluation

MDE Care is committed to continuous improvement and exceptional service delivery, which is why we implement a thorough closing process and satisfaction evaluation at the end of each client’s medical journey. This process is designed to ensure that all aspects of the service have met or exceeded the patient’s expectations. This closing process not only helps MDE Care in maintaining high standards of service but also ensures that patients leave feeling heard and cared for, with their feedback actively contributing to bettering the services for future clients.

Why should I contact a medical facilitator company instead of planning the medical service and trip by myself?

Contacting a medical facilitator company instead of planning your own medical services and travel, offers numerous advantages, especially for international medical tourism. Here’s why you might consider using our services:

Expert Guidance on High-Quality Care

Medical facilitators specialize in navigating the complex healthcare systems of different countries. They have established networks with accredited and high-quality medical institutions, ensuring that patients receive the best possible care and that doctors and clinics count on all the legal and quality requirements of the country. Their expertise in selecting the right healthcare providers can significantly enhance the quality and outcomes of the medical services you receive​​​​.

Streamlined Logistics and Coordination

Planning a medical trip involves much more than just booking travel and hospital visits. Medical facilitators handle all aspects of the journey, from arranging medical appointments to booking transportation and accommodation, often tailored to the specific needs and recovery requirements of the patient. This can include ground transportation, accommodation near medical facilities, and even personalized travel itineraries to ensure comfort and convenience throughout the stay​​.

Cultural and Language Support

One of the significant barriers in medical tourism is the language and cultural differences that might affect a patient’s experience. Medical facilitators often provide multilingual support and are culturally aware, which helps bridge any communication gaps between the patient and medical staff, thereby improving the overall care and experience​​​​.

Risk Mitigation

Traveling to another country for medical treatment comes with its risks, including complications during or after surgery, travel-related issues, or logistical challenges. Medical facilitators are equipped to handle such risks efficiently. They ensure that all medical and travel insurances are in place, provide access to immediate care if complications arise, and facilitate necessary follow-ups​​​​.

Cost-Effectiveness

While it might seem that hiring a facilitator adds extra cost, in reality, they often help patients save money. Facilitators can negotiate better rates with hospitals and service providers and offer packages that bundle medical and travel expenses, reducing the overall cost of the trip​​​​.

Aftercare and Continued Support

Post-treatment care is crucial for recovery, especially when the patient returns home. Medical facilitators often coordinate with healthcare providers to ensure that the patient receives ongoing care, follow-up treatments, or remote consultations if necessary​​​​.

In summary, choosing to work with a medical facilitator can provide a more coordinated, safe, and stress-free medical travel experience, ensuring that all aspects of the patient’s journey and treatment are managed professionally.

Medical tourism services

Here is a detailed description of our services:

Medical treatment information and virtual consultations

The first service we provide is designed for international patients seeking medical treatments in Medellín. This service is part of our broader mission as a specialized agency in medical tourism, focusing on delivering a well-rounded wellness experience that includes advanced medical innovation and personalized care adapted to the specific needs of each patient​​.
The service includes several key components: information and assistance before arrival about detailed medical treatment information, virtual consultation with doctors if necessary and quotation of all services.

Travel planning

MDE Care offers personalized travel planning. Understanding that each patient’s needs and medical conditions are unique, MDE Care tailors every aspect of the journey to suit individual preferences and medical requirements. This service includes visa advice, airport transfers, and accommodation, all of which are selected based on their proximity to medical facilities and suited to the specific needs of the patient and their accompanying family members.

Acquisition of policies

MDE Care believes that the acquisition of policies is a crucial service. We want to ensure that patients have appropriate insurance coverage and are aware of all regulatory requirements associated with their medical treatment abroad. This service involves assisting patients in understanding and obtaining necessary health, travel, and medical insurance policies that align with their specific needs for the duration of their stay in Medellín. It is a requirement to have a Travel Health Insurance (by your local provider or we as an Agency of Medical Tourism can provide you one) and in some cases it will be necessary to get a Complications Policy (depending on the treatment).

Assignment of a patient assistant / personalized information and support throughout the trip

MDE Care enhances the medical travel experience by assigning a dedicated Patient Assistant to each client, ensuring personalized and continuous support throughout their medical journey. This Patient Assistant acts as a primary point of contact, providing guidance, support, and advocacy from pre-arrival preparations through to post-treatment and return home. They are responsible for coordinating all medical appointments, handling documentation, and facilitating communication between the patient and medical staff.

Airport pick up and drop off

Upon arrival at the airport in Medellín, patients are greeted by a friendly and professional MDE Care representative who ensures a warm welcome. This service is designed to eliminate any travel-related stress upon entering a new country. The representative assists with luggage, guides patients and their companions through the airport, and provides comfortable and private transportation directly to their accommodation or medical facility.

Accomodations

MDE Care’s accommodation service is tailored to enhance the comfort and convenience of medical travelers during their stay in Medellín. Recognizing that a supportive and relaxing environment is crucial for recovery, MDE Care as a Medical Tourism Agency meticulously selects accommodations that meet the specific needs of our clients. Options range from luxury hotels to serviced apartments, all chosen for their proximity to medical facilities, cleanliness, safety, and accessibility features.

Services on special dietary food

MDE Care recognizes the importance of nutrition in the healing and recovery process, especially for medical travelers who may be away from the comforts of home. To cater to this need, we offer specialized services focused on providing special dietary food that aligns with the specific health requirements and dietary restrictions of our clients. Whether a patient needs low-sodium meals for heart health, gluten-free options for celiac sufferers, or have vegetarian or kosher preferences, we will give you some local supplier´s options that can ensure that these needs are met with the utmost care and precision.

Bilingual personnel and translations

MDE Care recognizes the importance of clear communication in medical settings, especially when patients are navigating the complexities of treatment in a foreign country. To address this, our Medical Tourism Agency offers the service of bilingual personnel and translation assistance. This service ensures that all patients, regardless of their native language, can communicate effectively with healthcare providers, reducing misunderstandings and enhancing the overall quality of care.

Coordination on medical appointments and lab exams

MDE Care meticulously orchestrates the coordination of medical appointments and lab exams, ensuring that every aspect of a patient’s medical schedule is seamlessly integrated into their treatment plan. This coordination service includes scheduling all necessary consultations, diagnostic tests, and follow-up visits with precision. MDE Care liaises directly with medical facilities and specialists to secure timely appointments that align with the patient’s treatment timeline, reducing wait times and avoiding scheduling conflicts.

Transportation for medical appointments and medical treatments

MDE Care provides meticulously organized transportation services for medical appointments and treatments, ensuring that patients experience timely and stress-free transit during their stay in Medellín. This service is essential, especially for those recovering from procedures or in need of prompt and reliable transportation to and from various healthcare facilities. MDE Care arranges for private vehicles that are comfortable and suit the specific mobility needs of the patient, whether it involves additional space for wheelchairs or other medical equipment.

Nursing services

MDE Care’s comprehensive service offering includes the provision of nurse escorts for surgeries when needed, ensuring that patients receive the highest level of care and support during their medical procedures. It is important to know that many procedures in Colombia would require by law a companion in order to be held. Post-surgery, they assist with recovery processes, helping with mobility, monitoring recovery, and facilitating communication between the patient and medical personnel.

Medical treatment: admission, treatment, discharge

MDE Care offers a comprehensive service package that encompasses every phase of the medical treatment process, from admission through to treatment and discharge. This service is designed to ensure that all logistical, medical, and personal needs are met seamlessly and efficiently. This thorough approach ensures that patients feel fully supported at every stage of their medical journey, allowing them to focus solely on their recovery and health.

Virtual or on-site consultation with a general practitioner

MDE Care understands the importance of accessible and versatile medical consultations, in case there is any discomfort or need of assistance, not necessarily related with the medical treatments, during the recovery process when specialists may not be available. That’s why we offer both virtual and on-site consultations with general practitioners. This service ensures that patients can receive medical advice and assessments in a manner that suits their comfort and needs, especially when mobility is a concern or when initial assessments are needed quickly.

Follow-up post-discharge

MDE Care’s dedication to comprehensive patient care extends beyond the hospital stay with their meticulous follow-up post-discharge service. Recognizing the importance of continuity in medical care, MDE Care ensures that each patient receives ongoing support and monitoring after they have been discharged from the hospital. This service includes scheduling follow-up appointments with the appropriate specialists to monitor the patient’s recovery progress, manage with the medical facilities any complications, and adjust treatments if necessary.

Tours and tourist activities

MDE Care as a Medical Tourism Agency, enhances the patient’s experience by offering a wide range of tours and tourist activities, allowing patients and their companions to enjoy the rich cultural and scenic beauty of Medellín and its surroundings. This service is thoughtfully designed to complement the medical recovery process, offering activities that are relaxing, stress-relieving, and tailored to fit the medical recommendations and physical capabilities of the patients.

Information on local cuisine and attractions

MDE Care goes beyond the medical aspect of travel to enrich the cultural experience of patients by providing detailed information on local cuisine and attractions in Medellín. Understanding that an integral part of the healing process involves enjoying new experiences, Our Medical Tourism Agency equips patients and their companions with insights and recommendations on where to dine and what to visit during their stay.

Follow-up at home

MDE Care extends its comprehensive support to patients even after they return home through its diligent Follow-Up at Home service. Recognizing that recovery can continue long after patients leave the medical facility, MDE Care ensures that they remain supported during this critical phase. This service involves scheduling follow-up virtual consultations with healthcare providers to monitor the patient’s progress and address any complications that might arise post-treatment.

Closing process and satisfaction evaluation

MDE Care is committed to continuous improvement and exceptional service delivery, which is why we implement a thorough closing process and satisfaction evaluation at the end of each client’s medical journey. This process is designed to ensure that all aspects of the service have met or exceeded the patient’s expectations. This closing process not only helps MDE Care in maintaining high standards of service but also ensures that patients leave feeling heard and cared for, with their feedback actively contributing to bettering the services for future clients.

Why should I contact a medical facilitator company instead of planning the medical service and trip by myself?

Contacting a medical facilitator company instead of planning your own medical services and travel, offers numerous advantages, especially for international medical tourism. Here’s why you might consider using our services:

Expert Guidance on High-Quality Care

Medical facilitators specialize in navigating the complex healthcare systems of different countries. They have established networks with accredited and high-quality medical institutions, ensuring that patients receive the best possible care and that doctors and clinics count on all the legal and quality requirements of the country. Their expertise in selecting the right healthcare providers can significantly enhance the quality and outcomes of the medical services you receive​​​​.

Streamlined Logistics and Coordination

Planning a medical trip involves much more than just booking travel and hospital visits. Medical facilitators handle all aspects of the journey, from arranging medical appointments to booking transportation and accommodation, often tailored to the specific needs and recovery requirements of the patient. This can include ground transportation, accommodation near medical facilities, and even personalized travel itineraries to ensure comfort and convenience throughout the stay​​.

Cultural and Language Support

One of the significant barriers in medical tourism is the language and cultural differences that might affect a patient’s experience. Medical facilitators often provide multilingual support and are culturally aware, which helps bridge any communication gaps between the patient and medical staff, thereby improving the overall care and experience​​​​.

Risk Mitigation

Traveling to another country for medical treatment comes with its risks, including complications during or after surgery, travel-related issues, or logistical challenges. Medical facilitators are equipped to handle such risks efficiently. They ensure that all medical and travel insurances are in place, provide access to immediate care if complications arise, and facilitate necessary follow-ups​​​​.

Cost-Effectiveness

While it might seem that hiring a facilitator adds extra cost, in reality, they often help patients save money. Facilitators can negotiate better rates with hospitals and service providers and offer packages that bundle medical and travel expenses, reducing the overall cost of the trip​​​​.

Aftercare and Continued Support

Post-treatment care is crucial for recovery, especially when the patient returns home. Medical facilitators often coordinate with healthcare providers to ensure that the patient receives ongoing care, follow-up treatments, or remote consultations if necessary​​​​.

In summary, choosing to work with a medical facilitator can provide a more coordinated, safe, and stress-free medical travel experience, ensuring that all aspects of the patient’s journey and treatment are managed professionally.

MDE Care Support

At MDE Care, we offer services performed by highly qualified professionals.

We focus on providing comprehensive care that considers both the clinical aspect as well as the emotional and psychological well-being of our patients.

We are happy to announce that MDE Care is currently working towards certification as a Medical Facilitator with Global Healthcare Accreditation.

In addition, we are proud to collaborate with local entities to adapt our services to the needs of medical tourism in the region, being part of the Business Tourism Cluster of the Medellin Chamber of Commerce for Antioquia.

Benefits of Procedures at MDE Care:

  • Highly qualified staff
  • State-of-the-art technology
  • Customer care and service
  • Bilingual customer service
Request an appointment for an assessment with a specialist

Contact us to receive more information about medical tourism services that you can take with MDE Care.

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